Service Desk

{"xsrfToken":"8cae3efd-e30d-48c2-8681-9daa439086cf_8325497fbb2592e41f92760ce6aa9cf380d66a5e_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Service Desk for digital communications of Siemens AG and Siemens Energy","sharedPortalName":"Siemens AG & Siemens Energy","userInitialAnnouncementHeader":"Important","userInitialAnnouncementMessageWiki":"Demand Generation If you want to raise a request regarding Demand Generation (Eloqua), please go to <a href=\"http://intranet.siemens.com/demand-generation-servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://intranet.siemens.com/demand-generation-servicedesk</a> User Rights Requests A User Rights request can only be processed if the self-registration via Siemens ID has already taken place at the application. Please create a ticket only after your self-registration.","translations":{"de-DE":{"helpCenterTitle":"Willkommen beim Service Desk für digitale Kommunikation der Siemens AG und Siemens Energy","sharedPortalName":"Siemens AG & Siemens Energy","announcementHeader":"Wichtig","announcementMessage":"*Nachfrageerzeugung*\nWenn Sie eine Anfrage zur Nachfrageerzeugung (Eloqua) stellen möchten, gehen Sie bitte zu http://intranet.siemens.com/demand-generation-servicedesk.\n*Benutzerrechtsanfragen*\nEin Antrag auf Nutzungsrechte kann nur bearbeitet werden, wenn die Selbstregistrierung über die Siemens-ID bereits bei der Anmeldung erfolgt ist. Bitte erstellen Sie ein Ticket erst nach Ihrer Selbstregistrierung.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Service Desk for digital communications of Siemens AG and Siemens Energy","sharedPortalName":"Siemens AG & Siemens Energy","announcementHeader":"Important","announcementMessage":"*Demand Generation*\nIf you want to raise a request regarding Demand Generation (Eloqua), please go to http://intranet.siemens.com/demand-generation-servicedesk\n*User Rights Requests*\nA User Rights request can only be processed if the self-registration via Siemens ID has already taken place at the application. Please create a ticket only after your self-registration.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004199","helpCenterTitleColor":"#ffff00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/18c440d9-a691-4c5e-bfdb-b4b4befeba0e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjAwMDI1OC02YmY1LTQ3OWMtOGVhNi0zOTVhNjdmZDAzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YzQ0MGQ5LWE2OTEtNGM1ZS1iZmRiLWI0YjRiZWZlYmEwZSI6WyJyZWFkIl19LCJleHAiOjE2MDMyMTc3ODcsIm5iZiI6MTYwMzIxNzEyN30.CltFh-axya_6kQnW_NmFW8AmITM1PUaHK_05k4Km43Y&client=df000258-6bf5-479c-8ea6-395a67fd03c9&height=300&mode=fit","bannerMediaApiFileId":"18c440d9-a691-4c5e-bfdb-b4b4befeba0e","useDefaultBanner":false,"isBannerAvailable":true},"portals":[{"id":"18","key":"seh","name":"External Ecosystem Helpdesk","description":"System and Applications in the INTERNET (e.g AEM, DAM, Sprinklr, Redirect Tool, Press Portal, Jira + Confluence, I-Edit + One2Edit & Drupal CMS). Here you can request and remove user rights, get technical support and ask other questions for all the above-mentioned applications and systems. You can select the specific system later in the drop-down.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CET)</li>\n</ul>\n","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/26"},{"id":"16","key":"alyres","name":"Analytics & Research Helpdesk","description":"Analytics for internet, intranet or social media as well as research topics. Here you can request and remove user rights, get a new or updated dashboard, receive info on research and marketing pixels, get training and support for Internet and Intranet Analytics, A/B Testing, Analytics Unlocked and Yammer Analytics, Brandwatch, BuzzSumo, Hootsuite, and also the user rights for these systems and requests for surveys.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Service hours are Monday through Friday from 8:00 to 17:00 (CET)</li>\n</ul>\n\n\nIf you have any questions, please get in touch with your contact person, who is listed on the briefing template.","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/29"},{"id":"6","key":"sws","name":"External Ecosystems Helpdesk","description":"Systems and Applications in the INTERNET (e.g AEM, DAM, I-Edit, One2Edit, Press Portal, Sprinklr, Jira/Confluence, CES-myID). Here you can request and remove user rights, get technical support and solve your login problems. You can select the specific system later in the drop-down.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CAT) & (CET)</li>\n</ul>\n\n\nPlease note: Each application requires its own user rights application. Collective requests are not possible as approvals are not done by one person.\n\nIf you want to raise a request regarding Demand Generation (Eloqua), please go to <a href=\"http://intranet.siemens.com/demand-generation-servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\">http://intranet.siemens.com/demand-generation-servicedesk</a>","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/32"},{"id":"8","key":"snh","name":"NewFeature/CR Helpdesk","description":"Proposals for New Features, Change Requests, ideas and improvement suggestions for External, Internal and Analytics systems and applications. Your proposal will then be evaluated, prioritized and decided in the responsible CAB (Change Advisory Board). We appreciate your feedback!","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/31"},{"id":"21","key":"seieh","name":"Internal Ecosystem Helpdesk","description":"Systems and Applications in the INTRANET (e.g Brandville, Conversations & MyVideo). Here you can request and remove user rights, get technical support and ask other questions for all the above-mentioned applications and systems. You can select the specific system later in the drop-down.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CET)</li>\n</ul>\n","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/20"},{"id":"23","key":"senh","name":"NewFeature/CR Helpdesk","description":"Proposals for New Features, Change Requests, ideas and improvement suggestions for External, Internal and Analytics systems and applications. Your proposal will then be evaluated, prioritized and decided in the responsible CAB (Change Advisory Board). We appreciate your feedback!","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/19"},{"id":"10","key":"ieh","name":"Internal Ecosystems Helpdesk","description":"Systems and Applications in the INTRANET (e.g SiemensWorld, Brandville, Slack, Hub Meeting, Siemens References, MyVideo). Here you can request and remove user rights, get technical support and ask other questions for all the above-mentioned applications and systems. You can select the specific system later in the drop-down.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CET)</li>\n</ul>\n","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/30"},{"id":"22","key":"searh","name":"Analytics & Research Helpdesk","description":"Analytics for internet, intranet or social media as well as research topics. Here you can request and remove user rights, get a new or updated dashboard, receive info on research and marketing pixels, get training and support for Internet and Intranet Analytics, A/B Testing, Analytics Unlocked and Yammer Analytics and also the user rights for these systems and requests for surveys.\n\n<ul class=\"alternate\" type=\"square\">\n\t<li>Service hours are Monday through Friday from 8:00 to 17:00 (CET)</li>\n</ul>\n\n\nIf you have any questions, please get in touch with your contact person, who is listed on the briefing template.","portalBaseUrl":"/servicedesk/customer/portal/22","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/22/21"}],"sharedPortal":{"name":"Siemens AG & Siemens Energy","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://siecom.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}