{"xsrfToken":"8cae3efd-e30d-48c2-8681-9daa439086cf_a03756b74639241440f1cbfbaf3cc108697457d5_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7f4725e7-102d-4c59-aa01-1e2c2e9558b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjAwMDI1OC02YmY1LTQ3OWMtOGVhNi0zOTVhNjdmZDAzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmNDcyNWU3LTEwMmQtNGM1OS1hYTAxLTFlMmMyZTk1NThiNSI6WyJyZWFkIl19LCJleHAiOjE1OTA5NDYyMzcsIm5iZiI6MTU5MDk0NTU3N30.GG3U02uE1UO-nsnXOCjYDFjQoRCbE4Bx7e24hGBz1SM&client=df000258-6bf5-479c-8ea6-395a67fd03c9&mode=fit","logoId":"7f4725e7-102d-4c59-aa01-1e2c2e9558b5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Siemens Service Desk for digital communication applications","sharedPortalName":"Overview ServiceDesk","userInitialAnnouncementHeader":"Important","userInitialAnnouncementMessageWiki":"<p><b>Demand Generation</b><br> If you want to raise a request regarding Demand Generation (Eloqua), please go to <a href=\"http://intranet.siemens.com/demand-generation-servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://intranet.siemens.com/demand-generation-servicedesk</a><br> <b>User Rights Requests</b><br> A User Rights request can only be processed if the self-registration via Siemens ID has already taken place at the application. Please create a ticket only after your self-registration.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Siemens Service Desk für digitale Kommunikationsanwendungen","sharedPortalName":"Überblick ServiceDesk","announcementHeader":"Anträge für Userrechte","announcementMessage":"*Bitte beachten:*\nEin Userrechte Antrag kann nur bearbeitet werden, wenn die Selbstregistrierung via Siemens ID an der Applikation bereits erfolgt ist. Bitte erstellen Sie erst nach der Selbstregistrierung ein Ticket.","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Siemens Service Desk for digital communication applications","sharedPortalName":"Overview ServiceDesk","announcementHeader":"Important","announcementMessage":"*Demand Generation*\nIf you want to raise a request regarding Demand Generation (Eloqua), please go to http://intranet.siemens.com/demand-generation-servicedesk\n*User Rights Requests*\nA User Rights request can only be processed if the self-registration via Siemens ID has already taken place at the application. Please create a ticket only after your self-registration.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004199","helpCenterTitleColor":"#ffff00","bannerMediaApiUrl":"https://api.media.atlassian.com/file/18c440d9-a691-4c5e-bfdb-b4b4befeba0e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjAwMDI1OC02YmY1LTQ3OWMtOGVhNi0zOTVhNjdmZDAzYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE4YzQ0MGQ5LWE2OTEtNGM1ZS1iZmRiLWI0YjRiZWZlYmEwZSI6WyJyZWFkIl19LCJleHAiOjE1OTA5NDYyMzcsIm5iZiI6MTU5MDk0NTU3N30.sHTVtZrfGfS4U3i0uDYWUCmjjPHK7e6RVma_2neWg5U&client=df000258-6bf5-479c-8ea6-395a67fd03c9&height=300&mode=fit","bannerMediaApiFileId":"18c440d9-a691-4c5e-bfdb-b4b4befeba0e","useDefaultBanner":false,"isBannerAvailable":true},"portals":[{"id":"16","key":"alyres","name":"Analytics & Research Helpdesk","description":"<p>Analytics for internet, intranet or social media as well as research topics. Please click here and select one of the options below to submit a request. This portal covers the following applications and systems: Adobe Analytics, Brandwatch, BuzzSumo, Hootsuite, Yammer Analytics, as well as user rights for these systems and survey requests.</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CET)</li>\n\t<li>Phone Hotline: +49 (9131) 1758232</li>\n</ul>\n\n\n<p>In case of questions please get in touch with your contact person mentioned on the briefing template.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/9"},{"id":"6","key":"sws","name":"External Ecosystems Helpdesk","description":"<p>Please click here and select an option provided in order to raise a request with the Web HelpDesk. This portal affects the following application and systems - AEM, DAM, I-Edit, One2Edit, cc-library, Ingenuity Blog, Mindsphere, Jira/Confluence and the user rights for these systems. </p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CAT) & (CET)</li>\n\t<li>Telephone Hotline South Africa ZA: +27 11 652 2755</li>\n\t<li>Telephone Hotline Germany DE: +49 (9131) 1758232</li>\n</ul>\n\n\n<p>If you want to raise a request regarding Demand Generation (Eloqua), please go to <a href=\"http://intranet.siemens.com/demand-generation-servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\">http://intranet.siemens.com/demand-generation-servicedesk</a></p>","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/5"},{"id":"8","key":"snh","name":"NewFeature/CR Helpdesk","description":"<p>You can make here a NewFeature/CR Helpdesk request (external- and internal Ecosystems) using the following option. Your proposal will then be evaluated, prioritized and decided in the responsible CAB (Change Advisory Board).</p>","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/8"},{"id":"10","key":"ieh","name":"Internal Ecosystems Helpdesk","description":"<p>Please click here and select an option provided in order to raise a request with the "Internal Ecosystems" HelpDesk. This portal affects the following application and systems - Brandville, Coffee Mug, Conversation Blog, Hub Planning, MyVideo, Slack, Siemens World and the user rights for these systems. </p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>The service hours are Monday to Friday 8:00 am to 5:00 pm (CET)</li>\n\t<li>Phone Hotline: +49 (9131) 1758232</li>\n</ul>\n","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/7"}],"sharedPortal":{"name":"Overview ServiceDesk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://siecom.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=siecom","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8cae3efd-e30d-48c2-8681-9daa439086cf_a03756b74639241440f1cbfbaf3cc108697457d5_lout","baseUrl":"https://siecom.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"df000258-6bf5-479c-8ea6-395a67fd03c9","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}